Are new brands going to be available?
Your store associate, sales consultant or customer service specialist will inform you of any new brands.
Will I continue to receive bi-monthly magazines?
Yes! We publish a bi-monthly magazine called Insight, you can see it HERE.
Does Bassett have rewards programs?
We honor all manufacturer rewards programs, please speak with your sales consultant about what you may be eligible for.
Are education classes going to be available?
Of course, yes. We are here to help you grow your business. Check out our current calendar HERE. If you have questions about plans in your area, please talk with your local sales consultant or reach out to education at 4bassett.com.
Can I still go to the store and buy items?
Yes, absolutely! Though you should absolutely expect some exciting changes to our stores in the coming months.
When will Bassett Customer Service be available?
Customer Service Specialists are available 8 AM - 5 PM PST Monday through Friday. You can reach them by calling 877-277-9288. You can email our customer service team 24 hours a day, 7 days a week to support at 4bassett.com. They will reply to emails as quickly as possible in the order in which they were received during regularly scheduled business hours.
How much does shipping cost?
As of February 1, 2018 - we offer $13 flat rate shipping on all orders (with the exception of C.O.D. orders which are $21.75 - $13 shipping + $8.75 COD fee charged by shipping company). Shipping charges are subject to change without notice.
When will my order ship?
All orders placed by 1 PM PST will ship out the same day (in-stock items only - excluding weekends and holidays). Arrival date depends on your location.
Any other questions?
At any time, you are welcome to visit the Help Center at www.4bassett.com for more information. Or reach out to our Customer Service Specialists.